Return Policy

At Gemsmode, we are committed to providing exceptional products and ensuring the utmost satisfaction of our customers. We offer a comprehensive refund policy to address various scenarios:

  1. Broken item received.
  2. Wrong product received.
  3. Incorrect length received.
  4. Undelivered products.

To request a refund, please contact our dedicated support team at support@gemsmode.com within 24 hours of receiving your item. Kindly provide relevant details and supporting evidence to facilitate the process.

Please note that refund processing time may vary and is subject to the policies of your bank or credit card company. We recommend checking your account first for any credited refunds. If further assistance is needed, we encourage you to contact your financial institution.

If you have completed the necessary steps and are still experiencing issues with your refund, our support team will be delighted to assist you promptly. Reach out to us at support@gemsmode.com, and we will address your concerns with the utmost care and attention.

Returns:

We accept returns for items that remain unused and are in the same pristine condition as when they were received. If you wish to initiate a return, please notify us within 24 hours of receiving the item. Our team will provide you with the necessary instructions and guidance to facilitate the return process smoothly.

Once we receive your returned item, our dedicated team will conduct a thorough inspection. Following the evaluation, we will promptly notify you via email regarding the status of your refund. If approved, the funds will be automatically applied to your original method of payment within a specified number of days.

Exchanges:

In the event that you receive a defective or damaged item, we are happy to facilitate an exchange. Kindly contact our support team at support@gemsmode.com, and we will promptly guide you through the exchange process.

Thank you for choosing Gemsmode. We deeply value your trust and business, and we strive to ensure your complete satisfaction with every purchase. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our support team.